Showoffs Horse Show Prizes & Awards
- HOW IT WORKS -
How to place an Awards Order
We offer custom Prizes & Awards for your next Show!
Read our FAQ sections below on how an order for Awards works.
We are always available for a call to help you with getting a consult and quote for your Award ideas!
302-344-1231 or Email us at slyshowoff@aol.com
Start with submitting Inquiry form on each Award products page you are interested in. Then we will be in touch to get all necessary details we will need to give you the official quote and acquire all necessary Logo and information to be customized on your awards so proofs can begin once the order is in place.
Ordering, Delivery & Processing an Inquiry or Order
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How can I place an Order
You can place orders by emailing the inquiry order form. We will send along an official quote prior to processing your order. We will send along a credit card link, or you may call us with your credit card number or make arrangements to send a check. If you have any questions, email slyshowoff@aol.com or call us at 302-344-1231.
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How long does an order take to produce?
Most products are manufactured 9-12 working days after we receive your approval to begin production. Large and more complex orders will require more production time. Production time is longer during the months of May through August.
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Can I get what my order will cost?
Yes, our starting price for many products is indicated for that particular award. Every order inquiry receives an official quote before any deposits are made, and all award orders are provided with an official proof prior to production. The price is determined by the decoration method used and the quantity ordered. A firm quote will be given after the inquiry is submitted. We will recommend the best method once we have the details on the design required for the award and the quantities. We are committed to working within your budget.
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Can I order a previous order but just change the dates?
Certainly. We maintain comprehensive records of all orders for the past two years. We can conveniently process your order by phone and align it with your past purchases.
Please be aware that we retain order histories for only two years. If you possess an older order and wish to place a similar order, kindly provide it to us for assistance.
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Can I place a RUSH Order?
Certainly. We accommodate orders for expedited delivery when feasible, subject to additional premium processing fees. As our items are handcrafted, availability for rush delivery may vary. To discuss your specific requirements, please contact us via a phone call. 302-344-1231
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Do you have minimum order requirement?
Depending on the product and decoration method, a minimum order may be required. Most products will indicate if a minimum is necessary. When you submit your order or inquiry, we will inform you if a minimum order is required before proceeding with the order.
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What is your return policy?
Our return policy is outlined here:
All "READY TO GO - RTG" items may be returned, subject to a restocking fee of 10% of the item's value.
Custom Printed products are non-returnable unless there is an error in customization or the awards are received damaged.
Discontinued or clearance items are not eligible for return.
Returns will not be accepted without a Return Authorization number. Please contact us for return approval and to obtain a Return Authorization number before returning any item. This number helps both you and SHOWOFFS to monitor the return shipment.
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Do you offer generic ready to go awards?
Generic, ready-to-go awards are available for those seeking quick and easy recognition solutions.
This exclusive range of awards, when ordered via phone, is available to ship within 72 hours if the service is requested and the order is placed by Noon EST. These awards are eligible for 72-hour shipment without any premium processing fees; however, air shipping charges may be applicable based on your location and the desired delivery date.
Shipping an Order
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What is the difference of an IN HAND Date and an Event Date?
We aim to guarantee that your order arrives before your event and at a time when you are available to receive it. We prefer to set an IN-HAND date within a week of your event. This ensures that you have received your entire award order and allows time for any necessary replacements due to shipping damage or errors in the order.
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How do you ship?
We utilize UPS delivery services for shipping. Once a package is handed over to UPS, their terms and conditions of delivery become applicable to your order. We are not liable for any interruptions in service by UPS. Tracking information will be provided upon the dispatch of your order. Please note, we do not ship to PO boxes.
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Do you offer Saturday delivery?
Yes, if UPS offers Saturday delivery to your address. Saturday delivery costs an extra $20.00 per package. Please call us and discuss your order if Saturday delivery is required.
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When is expedited shipping applied to my order?
Once orders are produced, they may require expedited shipping. We will utilize the necessary expedited shipping method, but only with your consent. Without your permission, your award order might arrive after your specified in-hand date. This could happen if your order is rushed or if there's an uncontrollable backorder of the product, necessitating an upgrade to either 2 DAY, 3 DAY, or NEXT DAY air shipping to ensure timely delivery.
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What to Do If a Package Arrives Damaged or Not at All
If your UPS delivery hasn't arrived as scheduled, first check the tracking status to see where it might have been left. If a signature was required, it's possible a neighbor or someone in your household accepted it. If it's still missing, contact SHOWOFFS to initiate a trace with UPS, and they will update you on the progress. For damaged packages, file a claim online with UPS, save all packaging, and document the damage with photos. Once UPS settles the claim, SHOWOFFS will assist with product replacement. Should you need an immediate replacement before the claim is resolved, a new full payment will be necessary. To recover costs for lost or damaged orders, file a claim with UPS. This process may take 4 to 6 weeks. It's unfortunate when things don't go as planned, but knowing your options, including how to secure a refund, is beneficial.
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What if UPS can not deliver to an address?
If UPS determines that an address correction is needed, or if a change of address is requested after package is in route, additional fees of $25.00 per box plus additional shipping charges may apply. This fee is charged directly to us from UPS.
To avoid this charge, please be sure to supply your complete shipping address, including Suite, Apartment, Floor, etc. UPS address correction fees are applied to any order with an incorrect address including orders where UPS corrects the address before delivering to the customer as well as orders returned to us with an incorrect address. If an address correction fee applies and/or reshipment is required, this charge will be billed to you separately.
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Can you have deivered to a Show, Event or Hotel?
Certainly, we can accommodate that. However, it will require you to provide accurate delivery details and other pertinent information. When shipping to your lodging, such as a hotel, we advise checking with the establishment first to understand their policy on accepting packages on behalf of guests. The same applies to venues like shows or events.
Payment & Taxes for an Order
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What form of payment do you accept?
We accept all major credit cards. Because your order is custom printed, your credit card will be charged immediately in full or required deposit when your order is released into production. If you are a school, colleges, county extensions or government agencies, and municipalities we can be billed by providing a signed Purchase Order; however, you will need to call or email us to place your order . Other customers may request Net 30 terms. Contact us for an application. Due to the custom nature of our products, all sales are final. Prices in US currency.
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What are SHOWOFFS Terms on payment?
All orders must be paid in full before shipping. For those with a 30-Day Net account, payment is due within those 30 days. Depending on the size of the order, a deposit may be necessary. Delinquent accounts will incur late fees and may face legal action to recover the owed amounts.
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Do you offer Discounts?
All inquiries or orders will include any applicable discounts in the official quote before the order is processed.
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How do you charge Tax?
SHOWOFFS collects sales tax on orders shipped to any state where it is legally mandated. The sales tax is calculated based on the merchandise value and other charges, according to the "ship to" address of your order. Your official quote will include an estimated tax amount, which is subject to change as tax rates can frequently vary. The final tax amount will be recalculated upon shipment and detailed on your final receipt. If your organization qualifies for a sales tax exemption, a current and valid sales tax exemption certificate must be provided at the time of your order. Once sales tax has been reported to your state's taxing authorities, we cannot issue refunds or credits. Please note that state sales and other tax rates may change at any time.